Emergency Contact Information for Credit and Debit Cards
In the event your CKCU credit or debit card is lost, stolen, or subject to fraud, use the following contact information to report the incident.

 

Regular Office Hours Phone Numbers

 

      Contact our Main office at  (620) 663-1566 or  (800) 332-0778

 

After Business Hours Phone Numbers

 

      Debit Cards -  (800) 472-3272. For Outside the United States call collect  (614) 564-5101

      Debit Cards - Change or reset your PIN number  (800) 992-3808 

      Credit Cards - Our Call Center representatives are available to help you with 
      credit card questions 24/7 at  866-217-1538 or  605-782-3591 outside the US.

 Contact Information for Other Services

 

Online Member Service

 

      Virtual Branch Online Access Assistance - (866) 599-7547 

      Hours - Monday thru Friday - 6:00 AM to 10:00 PM (CST)

                   Saturday - 7:00 AM - 4:00 PM (CST)

                   Sunday - Closed

 

       Bill Pay - (844) 775-9501:     Hours - 6 AM to 12 AM CT, 7 days a week

 General Contact Information

Please note: Do not include specific information such as your account number or other identifying information as part of your e-mail.

 

Contact our main office with any questions you have at:

 

     Phone -  (620) 663-1566 or  (800) 332-0778  or   E-mail us at   ckcu@ckcu.org

 

     Main office hours -  Monday - Friday  9am - 5pm  

 

     All Office Locations - Contact information and hours of operation