Contact Us

Emergency Contact Information for Credit and Debit Cards

In the event your CKCU credit or debit card is lost, stolen, or subject to fraud, use the following contact information to report the incident.

Regular Office Hours Phone Numbers

Contact our Main office at  (620) 663-1566 or  (800) 332-0778

After Business Hours Phone Numbers

  • Debit Cards -  (800) 472-3272. For Outside the United States call collect  (614) 564-5101
  • Debit Cards - Change or reset your PIN number  (800) 992-3808
  • Credit Cards - Our Call Center representatives are available to help you with credit card questions 24/7 at  866-217-1538 or  605-782-3591 outside the US.

Contact Information for Other Services

Online Member Service

Virtual Branch Online Access Assistance - (866) 599-7547

Hours - Monday thru Friday - 6:00 AM to 10:00 PM (CST)

Saturday - 7:00 AM - 4:00 PM (CST)

Sunday - Closed

Bill Pay - (844) 775-9501:  Hours - 6 AM to 12 AM CT, 7 days a week

General Contact Information

Please note: Do not include specific information such as your account number or other identifying information as part of your e-mail.

Contact our main office with any questions you have at:

Phone -  (620) 663-1566 or  (800) 332-0778  or   E-mail us at   ckcu@ckcu.org

Main office hours -  Monday - Friday  9am - 5pm 

All Office Locations - Contact information and hours of operation